8 posts
OpenAI just shipped three Academy courses taking teams from basic prompting to agent-assisted workflows. This is learning-as-deployment, and it matters more than you think.
OpenAI touts a 90% completion rate for Travelers' autonomous voice assistant. The real story is what that number obscures about enterprise AI deployment.
IBM Research argues LLMs alone can't scale in enterprise workflows. Their secret weapon? Software primitives that guide models through complex, regulated tasks at 30× lower cost.
Frontier models score below 50% on Kubernetes incident response. The new ITBench-AA benchmark from Artificial Analysis and IBM reveals the gap between agent demos and production IT work.
OpenAI just got named a Gartner Leader for enterprise coding agents. Before we celebrate, let's dig into what Codex's 4M weekly users and Cisco's 'several quarters to weeks' claim actually mean.
A 3-billion-parameter specialized model outperformed GPT, Claude, and Gemini on enterprise OCR—at 50x lower cost. The procurement default just broke.
OpenAI's latest customer spotlight shows how Parloa is using GPT models to power voice agents that don't make you want to throw your phone. Real-time, reliable, and surprisingly capable.
IBM drops the full playbook on Granite 4.1, from data curation to GRPO reinforcement learning. The transparency here is genuinely rare—and the results are competitive.